Terms and Conditions

1. Acceptance of Terms

By accessing or using our shipping services, you agree to be bound by these Terms and Conditions. If you do not agree to all of these terms, you may not use our services.

2. Shipping Restrictions

You agree not to ship any prohibited items, including but not limited to:

• Live animals (mammals, birds, reptiles, amphibians, fish)
• Illegal substances or items
• Hazardous materials without proper declaration
• Firearms, weapons, and explosives
• Counterfeit goods

3. Package Requirements

You are responsible for properly packaging all items to ensure they can be safely transported. Perishable items must be properly packed with appropriate temperature control materials if required.

4. Liability and Insurance

Our liability for any loss or damage to your shipment is limited as set forth in our carrier terms. We recommend purchasing shipping insurance for valuable items.

5. Delivery Times

All delivery timeframes are estimates and not guaranteed unless explicitly stated. Factors outside our control may affect delivery times, including weather, customs delays, and local delivery conditions.

6. Privacy Policy

Your use of our shipping services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

7. Modifications to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

8. Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered, without regard to its conflict of law provisions.

9. NZ Post Services

If you choose to use NZ Post services, you explicitly agree to abide by their Standard Terms and Conditions for Products and Services. These additional terms supplement our shipping terms and are binding when utilizing NZ Post as your shipping provider.

By proceeding with shipping through NZ Post, you acknowledge and accept their specific terms related to package handling, delivery standards, and service limitations.

10. Accurate Package Declaration

You are responsible for accurately declaring the weight and dimensions of your shipment. If the actual weight or dimensions of your package differ from what was declared at the time of booking, the courier may apply additional charges based on the actual measurements.

In such cases, we reserve the right to charge the difference to your original payment method. You will receive an email notification explaining the reason for any additional charge, including details of the discrepancy between declared and actual measurements.

It is your responsibility to ensure that all package details provided are accurate at the time of booking. Failure to provide accurate weight or volume information may result in additional charges being applied to your account without further authorisation.