Privacy Policy

1. Information We Collect

When you use ShippityShip, we collect the following information:

• Account information: Name, email address, and password when you create an account.
• Shipping information: Sender and recipient names, addresses, phone numbers, and email addresses required to process shipments.
• Package details: Dimensions, weight, contents description, and photos you provide for shipments.
• Payment information: Payment details are processed securely by Stripe. We do not store your credit card information.
• Usage data: How you interact with our platform, including pages visited and features used.

2. How We Use Your Information

We use your information to:

• Process and fulfil your shipping orders
• Communicate with you about your shipments (tracking updates, delivery notifications)
• Provide customer support
• Improve our services and user experience
• Comply with legal obligations

3. Information Sharing

We share your information with the following third parties only as necessary to provide our services:

• Courier partners (e.g., NZ Post, Aramex): Sender and recipient details required to create shipping labels and deliver packages.
• Stripe: Payment processing. See Stripe's Privacy Policy.
• Supabase: Secure data hosting and authentication. See Supabase's Privacy Policy.

We do not sell your personal information to third parties.

4. Data Security

We take reasonable measures to protect your personal information, including encryption of sensitive data (such as phone numbers and email addresses) at rest. All data is transmitted over secure HTTPS connections.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Shipment records are retained for a reasonable period to support tracking, disputes, and legal compliance. You may request deletion of your account and associated data at any time.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for data processing

To exercise these rights, please contact us at the details below.

7. Cookies

We use essential cookies and local storage to maintain your login session and preferences. We do not use third-party tracking cookies or advertising cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

Email: privacy@shippityship.co.nz