Restricted Items
To protect people, property and the courier network, certain items cannot be shipped through our standard courier services.
By agreeing to our terms and booking a shipment, you confirm that your parcel does not contain any of the following items unless we have provided written approval and confirmed that the selected courier can carry them.
Dangerous Goods and Hazardous Materials
- Acids, alkaline substances, ammonia and caustic soda
- Adhesives containing flammable liquids, including quick-drying glue
- Aerosols and pressurised containers, including hairspray and deodorant
- Airbags and other compressed-gas automotive components
- Asbestos
- Bleach and hair-bleaching products
- Camphor
- Carbon paper
- Charcoal
- Chemicals, toxins, noxious substances and poisons
- Chlorates, chlorine and swimming-pool chemicals
- Cleaning products, disinfectants and laundry detergents
- Compressed air, oxygen and other compressed gases
- Dry ice and liquid nitrogen
- Dyes, including hair and textile dyes
- Essential oils
- Fertilisers, insecticides and weed killers
- Fibreglass and polyester resin repair kits
- Fire extinguishers
- Fuel-powered generators containing fuel or fuel residue
- Kerosene, petrol, motor fuel and other fuels
- Magnets and strongly magnetic materials
- Mercury and products containing mercury, including some thermometers
- Oil-based paint
- Oven cleaners
- Peroxides
- Phosphorus, sodium and zinc powder
- Solvents, thinners, turpentine and varnish
- Toner and photocopier cartridges
- Vehicle battery fluid, brake fluid and antifreeze
Explosives, Flammable Items and Ignition Devices
- Ammunition, bullets and blasting caps
- Christmas crackers and party poppers
- Explosives and explosive devices
- Fireworks, sparklers and crackers
- Flares, including theatrical, distress and smoke flares
- Igniters
- Lighters, firelighters and lighter fluid
- Matches
- Replicas or imitations of explosive devices, including imitation grenades
Batteries and Battery-Powered Products
- Loose lithium-metal, lithium-ion and lithium-polymer batteries
- Loose non-lithium batteries
- Car batteries, wet-cell batteries and similar battery types
- Damaged, defective, recalled or swollen batteries
- Devices or appliances containing batteries unless the selected courier service specifically permits them
- Battery-powered alarms or other devices containing restricted battery types
Firearms, Weapons and Related Items
- Firearms, guns and ammunition
- Firearm parts, accessories and components
- Replicas, imitation firearms and deactivated firearms
- Air guns, paintball guns and toy guns that resemble real firearms
- Bows, crossbows and arrows
- Harpoons and spear guns
- Slingshots and catapults
- Stun guns, Tasers and stun batons
- Any weapon or item intended to cause injury
Firearm parts include items such as barrels, bolts, breeches, chambers, magazines, silencers, stocks, triggers and any component intended to improve the operation or effectiveness of a firearm.
Alcohol, Tobacco and Drugs
- Alcohol and alcoholic beverages
- Illegal drugs and narcotics
- Drug paraphernalia
- Prescription medicines unless specifically approved and packaged in accordance with courier requirements
- Tobacco products
- Cigarettes, cigars and loose tobacco
- E-cigarettes, vaping devices and vaping liquids
Animals, Animal Products and Human Remains
- Live animals
- Dead animals and animal remains
- Human remains and ashes
- Animal ashes
- Live bait
- Untreated animal skins and furs
- Ivory, bone, horns and other animal parts
- Taxidermy and stuffed animals
- Products made from protected or endangered animals
Food, Plants and Perishable Items
- Fresh food and produce
- Frozen or chilled food
- Food or other products likely to decay, spoil or go bad during transport
- Flowers and live plants
- Bulbs and seeds
- Chilled medicines and medical supplies
- Any item requiring temperature-controlled transportation
Freeze-dried and other shelf-stable foods may only be shipped when they comply with the selected courier's requirements.
Money, Financial Instruments and Tickets
- Cash, coins and currency
- Traveller's cheques
- Credit cards, debit cards and bank cards
- Bonds, shares and bearer securities
- Bills of exchange and uncrossed cheques
- Negotiable instruments
- Deeds and similar legal documents with transferable value
- Gift cards, vouchers and cards loaded with monetary value
- Lottery tickets and tickets for games of chance
- Event tickets
- Unused postage stamps
Valuable, Collectible and Fragile Items
The following items are generally not accepted or may not be covered against loss or damage:
- Antiques and collectibles
- Artwork, paintings and sculptures
- Bullion
- Jewellery and watches
- Precious metals and precious stones
- Glassware
- Lighting and other fragile products
- Items whose value exceeds the courier's maximum liability or parcel-value limit
These items must not be shipped unless the selected service accepts them and appropriate insurance or written approval has been arranged.
Illegal, Counterfeit and Indecent Items
- Counterfeit, pirated or illegally reproduced goods
- Stolen goods
- Pornographic or indecent materials
- Unsolicited indecent items or representations
- Any item that is illegal to possess, sell, import, export or transport
Personal-Care and Cosmetic Products
- Nail polish and nail-polish remover
- Perfume, aftershave and cologne
- Aerosol cosmetics and personal-care products
- Cosmetics containing flammable, corrosive or otherwise hazardous ingredients
Unsafe or Inadequately Packaged Items
We will not accept:
- Items that are inadequately packaged
- Items with exposed sharp edges or points
- Leaking, damaged or contaminated parcels
- Items capable of causing injury or property damage as packed
- Parcels that do not comply with the selected courier's packaging, size or weight requirements
Carrier-Specific Restrictions
Courier restrictions can differ between carriers and services. An item being absent from this list does not guarantee that it can be shipped.
You are responsible for:
- Accurately describing the contents of your shipment
- Checking that the selected courier accepts the item
- Following all packaging and labelling requirements
- Obtaining any required written approvals, permits or insurance
We may refuse, cancel, return or dispose of a shipment containing restricted, prohibited, dangerous or incorrectly declared items. Additional charges may apply.